Better automotive service. Just better.

I drove a 2017 Dodge Charger off the showroom floor at Tempe Dodge nine years ago and never looked back. I love my vehicle and want it to last another 10 years (her name is Bee). Over the last few months there was a popping noise when I would turn the wheel at a slower speed and when backing up. We took it to the original dealer for an analytical review of what may be causing this noise. They noted that it was most likely various things failing in the suspension system. After a full suspension rebuild over several visits to our dealership, the issue was never resolved and the popping noise continued.

We decided to “stop the bleeding” relative to the continued costs being incurred and try going another route. We were referred to a local vehicle repair company named Just Better Fleet Service, located in Tempe, Arizona. The mechanic, Parker, listened to our frustration. He kept the car overnight so he could exercise tests to see what may be causing the noise. He marked various nuts and bolts in the rebuilt suspension system to find that they moved out of alignment when turning the vehicle both in hot and cold temperatures. Parker’s hypothesis of loose parts scattered within the suspension system proved to be correct. His solution was to retighten all nuts/bolts and any other related part to spec torque performing his work at ground weight vs. the vehicle being on a lift. Just Better Fleet Service’s cost was a minor drop in the bucket compared to the massive amount we had already laid out for Tempe Dodge to correct the problem.

My personal assessment is that Parker is a skilled diagnostician with a passion for his trade. He is not a “clock puncher”. Rather, he actually cares about both the customer and their vehicle. We have finally found a home for any future repairs with respect to my vehicle (and other of our vehicles as well). I highly recommend Just Better Fleet Service based on their quality, honesty, levels of communication, and exceptional workmanship. Their reasonable costs are a significant bonus to their already excellent reputation. I can’t thank Parker enough. My mind is at ease now and I feel as if I can drive Bee anywhere without the worry of any danger.

This auto care provider truly lives up to their name because they really are “Just Better” than any auto shop I’ve used across multiple states, including Michigan, Texas, Colorado, and Arizona.

Starting with Todd — who scheduled the appointment, greeted us upon arrival, and answered all of our questions with exceptional customer service and knowledge — the experience immediately stood out.

Next, they provided FREE diagnostic service, which is almost unheard of these days. Most shops charge $199 at a minimum just to diagnose your vehicle, and none of that goes towards repairs. Just Better didn't charge me a penny to do what other shops won't do for free. That makes them standout for all of the right reasons.

Another thing I especially appreciated was the large flat-screen monitor behind the desk that Todd used while explaining the diagnostic results for our vehicle. The system displayed photos of everything they found, making it easy to clearly see the wear-and-tear, severity of the damage, and why certain repairs were needed. He carefully broke down the cost of parts and labor for each repair and even helped prioritize which issues were most important from a safety standpoint. Todd was patient, professional, kind, and did an outstanding job. After we agreed to leave a deposit to pre-order parts so they would already be available when we returned for repairs, they even authorized a free oil change on the spot — which we genuinely needed.

Overall, we had an incredibly professional and positive experience. Even though they are about 35 minutes from my home, I truly believe I’ve found my go-to shop. My lasting impression is that they are thorough, honest, respectful, and genuinely a cut above many of their competitors.

I am fortunate that I was referred to Parker and Just Better by a mutual friend and fellow S4 owner. He has provided a sense of relief that I’ve found “my guy.” Parker has a dynamite combination of friendliness and professionalism that immediately put me at ease. His prompt responses, transparent communication, and willingness to help made an immediate impression on me and demonstrated that he has a service mindset. Like a teacher who never forgot what it’s like to be a student, it’s clear that Parker has not forgotten what it’s like to be the client.

I came to Parker because I needed to replace the brake rotors and pads on my S4. I had purchased the parts but didn’t have the tools or space (or confidence) to do it myself. The same day I reached out to him, he was quick to respond that he’d love to take care of it and began asking further discovery questions.

I dropped off my car the morning of and was delighted that I wasn’t immediately shooed away like I have been at some other shops. We inspected the parts I brought to make sure we had everything we needed, as well as even taking a brief tour of the shop. My car was ready for pickup by the early afternoon, and he even replaced the battery in my key fob when I off-handedly mentioned that I’d been meaning to do it. It’s small details like these in addition to the quality main service that help me trust that the right thing will be done instead of hoping that I won’t get ripped off.

It’s been over a week since the service and the brakes have been working perfectly. I look forward to bringing my S4 back to Parker for its next service.

My 2012 Chrysler Town & Country was repeatedly going into limp mode and not shifting properly—a problem that had stumped multiple other mechanics over the past few years.

When I brought it to this shop, they conducted a thorough diagnostic in what felt like less than an hour. They identified an Oil Cooler Replacement, Transmission Pan Flush & Seal, along with a few other routine maintenance issues that other shops had missed. They even provided proof to back up their findings, which gave me confidence in their assessment.

After comparing their quote with several other similarly-sized shops, I found their prices to be reasonable, especially considering the efficiency, transparency, and quality of service I received. The work was completed, and three weeks later, knock on wood, the issue hasn’t returned. My confidence in this shop is solid.

Overall, I give them high marks for customer service, quality of work, integrity, and transparency. I feel like I’ve finally found a mechanic I can trust.

I own a window cleaning business in the valley with about four vans and one of our Ram ProMasters was having an electrical issue on Friday night. I had texted Parker. He said he would be out there the next day to do a diagnostic. He diagnosed the correct problem, which was something with the key as well as the battery. Parker was very helpful to get out there and be accurate. Communication was amazing.

I will always use this company for any automotive issues. Honest, pretty competitive pricing and transparent about what is going on with your car. I highly recommend them if you live in the Tempe or Scottsdale area and you're looking for a mechanic that is honest, a small local business, and someone that has a lot of experience in what they're doing.

I've known Parker for years, and he's always been the guy I trust with my vehicles. Parker has worked on everything from doing oil changes on my girlfriend's Hyundai Tucson to fixing the air conditioning in my Charger and handling engine work on my '95 Tacoma. Every time, he’s been thorough, honest, and reliable. If you're looking for someone who really knows their stuff and won't give you the runaround, Parker and his team are the ones to go to.

Update: Parker redid all my suspension, back and front, on my '95 Tacoma and has her riding like a fresh truck off the lot. Redid my door handles in and out on both sides, fixed the AC (ice cold) and the ignition cylinder. Parker has really dialed in a garage that’s not hard to recommend to anyone who asks.